Shipping policy

Free standard shipping on orders over $100.** It applies automatically at checkout — no code needed.

Orders under $100 pay a flat standard shipping rate, shown at checkout before you pay and calculated by destination.

**Priority Delivery** is available on every order for a flat $3 and arrives roughly 3–5 days sooner than standard. You can select it at checkout alongside the standard option.

Orders are processed within 1–2 business days. Estimated delivery windows appear on every product page based on your country, and they are deliberately conservative — we would rather arrive early than apologise for arriving late.

We currently ship to the United States, United Kingdom, Canada and the European Union.

**Customs and duties.** Orders shipping outside the European Union may attract import duties or taxes set by the destination country. These are not included in the price you pay Ondelle and are the recipient's responsibility, collected by the carrier or the customs authority at delivery. Duty thresholds vary by country, so it is worth checking your local allowance before ordering a higher-value bundle.

**Lost or delayed parcels.** If tracking has not updated for more than seven days, contact us at [SUPPORT EMAIL] with your order number and we will open an enquiry with the carrier. If a parcel is confirmed lost in transit we will replace it or refund it in full, at your choice.

**Incorrect addresses.** We ship to the address entered at checkout. If the address is wrong, contact us within the 1–2 day processing window and we will correct it. Once shipped, a parcel returned to sender because of an incorrect address can be reshipped at your cost, or refunded less the original shipping.